FAQ

Frequently Asked Questions

We’ve got answers to your questions right here. Alternatively, feel free to get in touch with us directly.

General

Company

What are your company operating hours?

Our operating hours are from Monday to Friday, 9am – 6pm, excluding public holidays.

How do I contact your company?

Should you have any inquiry or require any further assistance, you are welcome to call us at +65 6225 2028 or drop us an email at enquiry@jje.sg. Alternatively, you may send us your inquiry via our enquiry form below.

Where is your company located?

Our office is located at 10 Anson Road #10-11 International Plaza Singapore 079903. Kindly visit our Contact Us page for mode of transport to our office.

Receipt & Invoice

Do you provide receipt of order payment?

You will receive an order confirmation email with invoice right after you have successfully placed an order. A scanned copy of receipt will be sent to you upon request. If you require an original hard copy receipt, kindly state in the remarks section when you place your order, and we will issue the original hard copy receipt to you when you come and collect your ordered items at our office. If you have requested for delivery, your original hard copy receipt will be sent together with your order.

What if I need e-invoicing?

Kindly state in the remarks section when you place your order and drop us an email at enquiry@jje.sg should you require e-invoicing.

Order & Payment

How do I place order and when do I make payment?
  1. Browse through our website for all services and products that we provide.
  2. Click into your desired / required items to view more details.
  3. Add your selected items into the shopping cart with your needed options and requirements.
  4. Checkout your order by clicking the CHECKOUT button in the shopping cart page.
  5. Sign up or login to your account and proceed to payment.
  6. If you do not have an account yet, you may checkout your order as guest and fill up all the information needed to proceed to payment. Otherwise, you may register as our new member to enjoy instant checkout (not need to fill up all the information again) and easy access to your order history and status.
  7. Select your preferred payment method to proceed to payment and you’re done placing your order!
  8. You will receive an order confirmation email once your payment and order is successful.
How can I make payment?

You can make your payment via Credit/Debit Card through PayPal, GrabPay, PayNow or Bank Transfer. Details and QR code will be given upon checkout. For bank transfer, kindly proceed with the fund transfer with the bank account numbers provided at CHECKOUT page or you may find our bank details HERE. Do send us a copy of proof of payment via the link provided in the order confirmation email after you have made the payment.

How do I know my payment is successful?

Our staff will get in touch with you regarding your order once the order is successfully placed and payment successfully received.

Incorporation

What are the basic requirements for incorporation in Singapore?
  • Proposed company name
  • Registered address
  • Nature of business (maximum 2)
  • Paid up capital
  • Director and Shareholder
  • Identity Card (IC) copy (for local) and passport copy (for foreigner) of directors and shareholder
  • Residential address (proof of address is required, e.g. Phone bill, utility bill. etc)
How long does the incorporation process take?

Company incorporation can be done within a few hours for non-complicated cases and is subject to Accounting Corporate Regulatory Authority (ACRA) approval.

What are the requirements for foreigners to set up a company in Singapore?

For foreigners who want to set up a company in Singapore, you need to appoint a local director who must be either a Singapore Citizen or Singapore Permanent Residence (SPR).

Who is eligible to act as the Director of a Singapore Company?

A natural person who has attained the age of 18 years and is not disqualified from acting as a director as specified under the Companies Act Chapter 50 is eligible to act as a Director of a Singapore Company.

How many directors are required for opening a company in Singapore?

Singapore Company can be incorporated with a single director. However, please note that at least one of the directors must be a Singapore local resident (Singapore Citizen or Singapore Permanent Resident).

Is it mandatory to have Company Registered Address?

Yes, it is mandatory to have a Singapore address for your Singapore Registered Company. You may subscribe to our registered address service here.

Is it mandatory to appoint a Company Secretary?

Yes, section 171 of the Companies Act requires a company to appoint a company secretary.

When do I need to appoint a Company Secretary?

All companies in Singapore must appoint a Company Secretary within six (6) months after its incorporation. Our incorporation packages are already inclusive of secretarial services for one (1) year, therefore our clients can be assured that they will in compliance with this mandatory requirement. Clients can choose to renew our Company Secretary services from 2nd year onwards with a moderate retainer fee of $360/- per year, or take up our Company Secretary & Tax reporting package that is inclusive of 1 fresh year of Company Secretary Service and all mandatory reporting at a modest fee.

What is paid-up capital?

Paid-up capital is the total amount of capital invested by shareholders.

What is the minimum paid up capital?

The minimum paid-up capital requirement for setting up a company in Singapore is S$1.00.

Corporate Services

Account

What is Singapore company tax rate?

In Singapore, a company is taxed at a flat rate of 17% on its chargeable income. For all qualifying new companies, they are able to enjoy 75% of tax exemption on the first S$100,000 of chargeable income, and a further 50% of tax exemption on the next S$100,000 of chargeable income for the first three consecutive Year Assessments (YAs).

How do I determine my financial year end?

All newly incorporated companies must decide on the first financial year end (FYE). As per ACRA, the company may choose their first FYE fall within 18 months from the incorporation date. However, it is best that the company to keep their first 3 years of financial period within 12 months, so that the company can fully utilize the tax exemption benefits from Inland Revenue Authority of Singapore (IRAS).

What is financial report?

It is a formal record of a company’s financial information, such as profit & loss, cash flow statement, balance sheet, etc. Also, director’s report & shareholding for the relevant accounting period.

What is profit & loss?

A financial statement summarizes the revenues, costs and expenses of the company incurred during the financial period. It provides the information whether a company has made a profit or a loss for the financial period.

What is balance sheet?

A balance sheet is a report of a company’s assets, liabilities, and shareholders’ s equity or retained earnings as of the financial year end.

GST

Do I have to register for GST?

A company MUST register for GST within 30 days IF the taxable turnover of the company for the past 12 months is more than S$1 million, or you are certain that your taxable turnover for the next 12 months will exceed S$1 million. However, company may choose to register for voluntarily GST after careful considerations.

What will happen if I do not file my GST on time or pay my GST tax?

A late submission penalty will be imposed after its due date. IRAS may issue an estimated Notice of Assessment (NOA) and impose a 5% penalty on the estimated/overdue taxes, IRAS may take legal actions to against you if you do not pay amount due after the 5% penalty.

What can I do if I have difficulty paying GST tax?

You may make a request to IRAS to pay your tax by instalments, which is subject to IRAS approval. IRAS will review your business’ financial situation and advise accordingly.

For non-GST registered company, can I claim or charge GST?

No, you are not allowed to charge GST or claim GST if you are not a GST registered company.

Corporate Secretary

How do we go about to appoint JJ & E as my company secretary?

An appointment will be fixed and all the directors in the company will have to visit JJ & E office to sign all necessary company resolution documents. Kindly bring along your NRIC/Passport copy.

When do I need to provide my Balance Sheet, Profit & Loss to JJ & E?

We encourage our clients to provide us the P&L and Balance Sheet at least 1-2 months before the AGM (Annual General Meeting) due date.

When is my company AGM (Annual General Meeting) due on?

It will be 6 months after your financial year end. After its due date, you will incur penalty from ACRA (Accounting and Corporate Regulatory Authority) at $300 per section.

Why we have to do e-stamping or stamp duty?

This is the requirement from IRAS. You are required to pay stamp duty fee as long as there is a share transfer.

Bookkeeping

Does JJ & E Company Secretary package fee include Bookkeeping service?

No. You may wish to take up our Accounting and Bookkeeping Packages from minimum fees of $500/- yearly depending on the work volume.

Should I do my bookkeeping yearly / quarterly / monthly?

If you have medium to large number of financial transactions each month, we highly recommend that you perform monthly or quarterly bookkeeping to keep your ledgers in order. However, if your number of monthly financial transactions is relatively low in volume, you can perform bookkeeping on a quarterly or annual basis. 

Corporate Identity / Printing

Collection & Delivery

Does the price include delivery charges?

All prices stated in our website are in Singapore Dollars and do not include delivery charges unless otherwise stated.

How will I receive my order?

You can collect your items from our office at 10 Anson Road #10-11 International Plaza Singapore 079903. Alternatively, if you require delivery, please state this when you place your order and we will arrange delivery for you. Kindly note that delivery will be charged separately.

When can I collect my order?

For Self-Collection:

A ready-to-collect notification email will be sent to you when your items are ready. You can then visit our office at 10 Anson Road #10-11 International Plaza Singapore 079903 for collection during our operating hours (Monday to Friday, 9am – 6pm, excluding Public Holidays).

For Delivery:

If you request for delivery service, your items will be sent to you right after completion. Delivery period is vary based on your selected delivery method.

Printing

Will my finished printed product look 100% the same as what I saw on my screen?

Although we would like to provide you with a finished printed product that is 100% similar to what you see onscreen, some printed colours may not exactly match the colours on your specific monitor due to wide differences in monitor calibration and the different technologies used. For your information, printing is subjected to 10% – 20% allowance more or less in colour which must be accepted by customer. There is no guarantee that your finish printed product will approximate your printed sample. This is due in part to the widely varying results from different output devices.

Invoice / Receipt Book: What do you mean by One Colour and Two Colours?

For invoice / receipt book, one colour and two colours printing refers to the amount of colour that appear on your first white copy of invoice / receipt. Do noted that, receipt number is originally in red colour and it will not be counted as an extra colour. There are not extra charges for red colour of receipt number, however, other elements that appear in red colour in your artwork will be counted as one extra colour. Kindly refer to image below for more information:

Invoice / Receipt Book: What do you mean by 2 ply & 3 ply?

2 ply invoice/receipt book is invoice/receipt book that contains first white original copy with only one carbon copy, whereas 3 ply invoice/receipt book is invoice/receipt book that contains first white original copy with two carbon copies.

Invoice / Receipt Book: What is Book Form & Pad Form?

Book Form invoice/receipt book is the one with side perforations. The last carbon copy of book form invoice/receipt book is non-tearable. Whereas, Pad Form invoice/receipt book enable all copies of invoice/receipt to be tearable from top. 

Lead Time

How long is your lead time?

Different items have different printing lead times:

  • Name Card: 6 – 8 working days after artwork confirmation and received of payment.
  • Invoice/Receipt Book, Letterhead, Envelope: 10 – 14 working days after artwork confirmation and received of payment.
  • Self-Inking Stamp: 10 minutes after artwork confirmation (or more based on quantity) and received of payment.
  • Common Seal: Standard – 3 working days; Express – 1 working day

*Saturdays and Sundays are not counted as working days.

*Delivery takes extra working days.

*Additional finishing requests will increase the lead-time required.

Artwork

What are your artwork requirements?
  • Minimum Resolutions: 300 DPI
  • Colour Mode: CMYK
  • Size:
    • Name Card: 90 mm X 54 mm
    • A4 Invoice / Receipt: 210 mm X 297mm
    • A5 (Half of A4) Invoice / Receipt: 148 mm X 210 mm
    • A6 (One-Quarter of A4) Invoice / Receipt: 105 mm X 148 mm
    • DL (One-Third of A4) Invoice / Receipt: 210 mm X 100 mm
    • Letterhead: A4 210 mm x 297 mm
    • Envelope: 210 mm X 110 mm

*Reminder: Remember to outline all your texts and strokes when sending us your AI file as the font and alignments might be lost and messed up. If you have linked other images in your artwork, kindly attach all the images used and send us together with your artwork.

What file type do you accept as Print Ready Artwork?

We accept a wide range of file types but preferably AI, PSD, TIF/TIFF, INDD and an Adobe software editable PDF file. JPG/JPEG, PNG and GIF file is accepted but subject to a S$30 design fee for re-creation on the artwork into print ready file. Please note that for printing of name cards, receipt books, letterhead and envelope, scanned image and any Microsoft file types is not considered as print ready artwork.

Is hard copy / scanned copy (or photo) of artwork considered as Print Ready Artwork?

No. Hard copy and scanned copy of artwork cannot be directly sent for printing. A S$30 design fee will be charged for conversion of hard/scanned copy artwork into print ready file.

What can I do if I placed an order without uploading my existing artwork?

You may email your existing artwork to us at weborders@jje.sg along with your order number and order details.

What if I do not have an existing artwork or I need new artwork design?

We do provide artwork design services as well. If you require new artwork design, remember to opt in YES in the Artwork Design option and leave your requirements in the remarks section before you add your order into shopping cart.

I’ve noticed a mistake, can I change my artwork?

You may change your artwork only before you give us your confirmation on artwork. Changes on artwork after confirmation on artwork is not allowed because your order has already been sent for printing upon receipt of your confirmation. After confirmation of artwork, our company will not be responsible for any typing and content errors.

Can I change my details after confirmed artwork?

No. Changes on artwork after confirmed artwork is not allowed because your order has already be sent for printing upon receipt of your confirmation. After confirmation of artwork, our company will not be responsible for any typing and content errors.

Contact Us

Send us your questions below and our team will be in touch with you soon!

8 + 5 =

Need A
Quicker Response?

10 Anson Road
#10-11
International Plaza
Singapore 079903

Locate our office

Office Hours:
Mon - Fri, 9:00am - 6:00pm

Quick Links

Home

About Us

Corporate Services

Virtual Office Services

Design/Printing

Testimonials

Blog

FAQ

Contact Us

Service Packages

Company Incorporation Packages

公司注册配套

DBS Exclusive Packages

Company Secretary Packages

Accounting & Bookkeeping Packages

Virtual Office Packages

Design & Printing Packages

Address

10 Anson Road
#10-11
International Plaza
Singapore 079903

Locate our office

Office Hours:
Mon - Fri, 9:00am - 6:00pm

Contact Details

Call us :
+65 6225 2028

WeChat :
+65 9834 6998

WhatsApp :
+65 9834 6998

Email :
enquiry@jje.sg

Quick Links

Home

About Us

Corporate Services

Virtual Office Services

Design/Printing

Testimonials

Blog

FAQ

Contact Us

Service Packages

Company Incorporation Packages

公司注册配套

DBS Exclusive Packages

Company Secretary Packages

Accounting & Bookkeeping Packages

Virtual Office Packages

Design & Printing Packages

Copyright © 2020 JJ & E. All rights reserved.

WhatsApp JJE